help! Comcast serves homes and businesses in 40 states and the District of Columbia. Please buy it using this Amazon.com link. Comcast offers cable television, internet and home phone service. Xfinity Remote Volume Not Working. The DIRECTV & Dish Blackout: Is CBS All Access For You? Mute and volume buttons not working on remote ‎03-25-2020 03:35 PM. First, if you have another device handy, such as Blu-ray player or game console, connect it to the television that’s now connected to your Comcast box. There may be instances where all the buttons on your controller work except for the volume button. Where is the Xfinity Connect Voice “Settings and Preferences” page? I'm trying to help my elderly neighbor and customer service is absolutely no help. View all posts by TV Answer Man. DIRECTV vs. Tegna: Will Your Satellite Bill Be Reduced. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Check that the volume in the XFINITY Stream web player is not muted and that your speaker volume is at an adequate level. Her remote won't respond to voice commands. Then hit the Menu button again to clear the screen. Does this mean I just need new remotes? The rest of the procedure is the same. — Turk, Arlington, Virginia. Hit the Menu button on your Comcast remote control twice. Press and release the device button you want to lock the volume to. volume beeps when adjusted from remote, volume also does not respond from comcast remote only beeps. I would like to help and sorry you got cutoff with Craig. Help! He will report on the latest news and answer your questions regarding new devices and services that are changing the way you watch television. TV Answer Man Archive – The TV Answer Man! If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. We went to the Xfinity office and got a new remote which is not working AT ALL. Get status information for devices & tips on troubleshooting. Basic Troubleshooting for Your Xfinity TV. Services are branded Xfinity in areas where digital triple play services are available. If it’s OFF, turn it to ON. Comcast told me the i - Answered by a verified TV Technician. We want to determine whether the problem is Comcast or your TV. We urge you to buy something now using this link. To open the settings and preferences page, click on the gear icon in the upper-right of the Xfinity Connect Voice screen, then select settings.Once you are on the settings and preferences page, click on the voice button to begin.. Factory Reset the Xfinity Voice Remote without a Setup Button (XR15) If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. Learn how your comment data is processed. Check out our new sister site, HomeTheaterTonight.com. The Xfinity Set-Top-Box will auto-detect your audio system. What exactly is going on? Comcast is a majority shareholder of NBC Universal. Make sure your TV is turned on and that it's set to the correct input source. If we push the mic button it tells us "somethings not right, try again later". Googled all possible answers, factory reset my TV. Here are two ways to reset your box. My Comcast remote is not working with my Samsung TV. It is like the volume is locked. If you’re still having a sound problem, then it’s definitely your television and you’ll need a service call. However, if the problem is Comcast, here’s what you can try to do to get your sound back. Just started yesterday. Xfinity TV offers television over the internet (IPTV). Find an Xfinity Store or service center near you. Using the digit keys on the remote, enter the code shown in the CodeFinder tool found on this page. Any ideas? So me being the guy I am I tried to figure it out on my own. Press and hold Xfinity and Mute buttons together for 5 seconds until the LED turns GREEN. Having problems with your remote control? I press the mic button (kudos for not being always on BTW), the light turns blue on the remote but there is a "chirp" from the remote and the listening overlay does not pop up on the screen. Then, turn on the second device and see if you’re getting sound. However, quite recently a lot of reports have surfaced of the volume control not working with the remote control that comes with the TV. If it’s not, there could be a problem with the Comcast box or signal and you’ll need to call your cable operator to come out and fix it. You will find a readme/starter guide that comes along with the remote inside the nylon. Many thanks. Comcast Xfinity Remote Volume Button Doesn't Work, But Channel Change Buttons Work You may have discovered one day that your Comcast Xfinity Remote XR2 version R1 Remote doesn't work property. If you are not, the problem is your television. Our remote will only control Volume and Mute and will Turn On and Off. WatchESPN: Do I Need a Comcast Video Sub? If your audio system not fully detected, a CodeFinder tool powered by QuickSet will assist in the setup process. If you are using Safari, most likely there is a plug-in or extension blocking the service and you will need to use another browser. You can do that by pressing and holding the “ reset ” button on it; for 5 seconds. Follow the steps below to troubleshoot if the TV volume cannot be adjusted. For example, if you lock the volume to the TV. Thanks in advance! Check and see if there’s any news of issues for Netflix, Hulu, HBO, Disney+, BBC, etc. Having trouble with your Xfinity TV service? Turn off your TV and X1 TV box, wait a few seconds, then turn them back on. There can be a chance of the remote and device (box) not communicating well. The TV Answer Man web site is supported solely from your purchases from Amazon.com. Don't worry, this sounds complicated but it's just a simple browser setting. Solved! Why does the problem happen repeatedly. Send it to the TV Answer Man at swann@tvpredictions.com. 8 … To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. After choosing your device and pressing the button, you … Roku Owners: Having Trouble With HBO Max? If all the above methods are not working, then you can try resetting your Xfinity box. Tune to a channel included with your service. Be sure to point the … The volume control is displayed on the bottom of the TV screen and I can not adjust the volume. READ NEXT: Xfinity Move Service – Guide. If this does not resolve the issue or you are not using a cable or satellite box you may want to try turning off the SRS TruSurround and the SRS TruVolume settings inside the Audio Settings. Please check the internal audio settings in your cable or satellite box to increase the volume. If you are not, the problem is your television. The Reset Xfinity remote XR2 process may fix many problems. To make sure this is an accurate test, connect the second device’s HDMI cable to the same HDMI port where the Comcast cable now is. If you are getting the sound, the problem is Comcast. Then that is the volume that will be used when adjusting sound using the Volume +/- buttons. Note: To program the new XR15 remotes, press and hold the "Xfinity" and "Mute" buttons together for 5 seconds in step 1, instead of "Setup". There are a couple of things you can do to troubleshoot your problem. Chat with a Comcast agent to get the fastest answers to all your top questions. The Xfinity remote will not work to change volume or turn tv on & off -- yet everything else work. Learn some tricks for resolving the most common issues with these steps. However beeping quits if you get within 3ft of tv. We use cookies to give you the best possible experience on our website. We want to see if there’s a problem with that port. This site is supported solely by your purchases from Amazon. If you are getting the sound, the problem is Comcast. For example: Key presses not working… 32' insignia ns-32e740a12. The streaming platform of your choice should be up and running without issues. If the problem is your television, try connecting the HDMI cable to another HDMI port. After that, look at the HDMI sound setting. Basic Troubleshooting for Your Xfinity TV. This site uses Akismet to reduce spam. Message 1 of 9 (21,300 Views) All the buttons work on my remotes except for the mute and volume up and down buttons. If you have a question for the TV Answer Man, send it to: swann@tvpredictions.com, And if you want to see the latest news in TV technology, go to TVPredictions.com, The TV Answer Man is veteran journalist Phillip Swann who has covered the TV technology scene for more than two decades. Need to buy something today? All other functions work, on/off volume. Before we start troubleshooting streaming issues with Comcast Xfinity, there are two things you need to check: The origin for the Xfinity streaming problems. I do not remember the chirp when voice control worked. Businessman watching television --- Image by © Royalty-Free/Corbis. Hi , I`m Jack , I will be helping you today. Then click on Audio Setup on the Menu listings on your screen. Your suggested steps bring back sound, but a few days later, the same two channels have no audio again… how can I fix it permanently? In this article, we will guide you with solutions that will permanently eradicate this problem from your computer. I can change channels up and down but I cannot put in a channel number. Automatic Programming for Televisions: Press and hold the “Setup” button on your Xfinity remote … Solutions to today 's toughest TV tech problems quickly resolve your Xfinity remote will work... 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